Mary Chen, a food service lead worker in Building 13, is a Ring of Stars winner from Aramark. Ring of Stars is “an exclusive distinction for hourly employees and field managers” as stated by the Chairman, President, and CEO Eric J. Foss. Chen will go to Las Vegas in October for a special induction ceremony.
There are approximately 270,000 Aramark employees from all over the world. From all the employees only 1,400 are nominated by workers, managers, or business leaders and only 200 are selected for the Ring of Stars. Among the 200 selected winners is Sinclair’s very own, Mary Chen.
Aramark prides itself in hiring the best in the business and Foss also mentioned, “our workers are the face of Aramark.” Chen and the other selected employees are the example.
“The official name of the shop where Mary Chen works may be Building 13, but staff and students know it as Mary’s Market” as said in Chen’s winner spotlight.
As soon as someone walks in the door, Chen is there to greet that person with an enthusiastic, “Hello! How are you?” It’s also known that Chen knows many of her customers by name and always gives recommendations to those who are new to the shop.
Customers are able to leave feedback in the Voice of the Customer website. Many of Chen’s WOW comments included, “Ms. Mary loves seeing new people… She makes going to school better every day.”
“I love going to the sub shop and seeing Ms. Mary brightening people’s day with her smile and sweet hellos.”
“She takes the time to get to know you and tries to remember everyone who comes through.”
“Kudos to Mary for providing excellent customer service.”
Comments from customers were also taken into consideration when selecting the Ring of Stars winners. Chen’s feedback was overall positive which shows in her 18 years of customer service.
Chen and her son will leave for Las Vegas in October. A limo will pick her up and take her to participate in a three-day program full of business sessions, recreational and leisure activities, and a Ring of Stars Awards Dinner. Chen will receive a ring that states she is part of Aramark’s very best.
“I am very proud of her and it is well deserved on her part. If you go to Building 13 and get to know Mary, you will be amazed,” exclaimed Tim Sweet, Manager of Food Services.
Chen’s hard work and great customer service earned her a winner spot in the Ring of Stars. Chen is located at the sub shop in Building 13.
Claudia Gomez
Reporter